The agreement between POROTTA and the businesses that use it to reply automatically to comments on their own Instagram posts.
POROTTA ("POROTTA", "we", "us") is a proprietorship registered in India under Udyam Registration Number UDYAM-KL-04-0089053, with its registered office at Ktp House, Kt pakkar haji nagar, kakkad, edechovva, Arayalthara, Kannur, Kerala 670005, India.
POROTTA provides a software service that lets the owner of an Instagram Business account reply automatically to people who comment on that account's own posts. These Terms govern your use of that service and of any website we operate at porotta.app and app.porotta.app (together, the "Service").
By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
You may use the Service only if you are at least 18 years old and able to enter into a binding contract. If you use the Service on behalf of a business, you confirm that you are authorised to bind that business to these Terms.
You must own, or be authorised to manage, every Instagram account you connect to the Service.
The Service works by connecting to your Instagram Business account through Meta's official APIs.
You remain bound by Instagram's and Meta's own terms and policies at all times, including the Instagram Terms of Use, the Meta Platform Terms and the Instagram Platform Policy. Nothing in these Terms overrides them. If Meta restricts, suspends or removes access to your account or to our application, the Service may stop working, in whole or in part, and we are not responsible for that outcome.
You may disconnect your Instagram account from the Service at any time, either in the Service's settings or by removing our application from your Instagram or Facebook account settings. Doing so stops all automated activity immediately.
You write the content that the Service sends. We do not write, review or approve it. You are solely responsible for every message and every public reply sent from your account through the Service, and for making sure that content is lawful, accurate and not misleading.
You agree not to use the Service to:
We may suspend or terminate your access immediately, without refund, if we reasonably believe you have breached this section.
The Service only ever sends a private message to a person who has just commented on your own Instagram post, and only within the messaging window Instagram permits. It does not import contact lists and does not message people who have not interacted with your content.
You acknowledge that message delivery depends entirely on Meta's platform. Messages may be delayed, blocked or refused by Meta for reasons outside our control, including permission levels, rate limits and policy enforcement. We do not guarantee that any particular message will be delivered.
Our handling of personal data is described in our Privacy Policy at https://porotta.app/privacy, which forms part of these Terms.
You may request deletion of your data at any time using the instructions at https://porotta.app/privacy#data-deletion.
We aim to keep the Service running but we do not promise uninterrupted availability. We may change, suspend or discontinue any part of the Service, and may perform maintenance, at any time. Where a change is significant and we hold your contact details, we will make reasonable efforts to tell you in advance.
Where the Service is offered free of charge, we may begin charging for it in future by giving you reasonable notice. Where fees apply, they will be stated at the point of purchase. Unless required by law, fees already paid are non-refundable.
The Service, including its software, design and text, belongs to POROTTA. You are granted a limited, non-exclusive, non-transferable, revocable right to use it in accordance with these Terms.
Content you create and send through the Service remains yours. You grant us only the limited licence needed to store and transmit it in order to operate the Service for you.
The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet your requirements or be error-free.
To the fullest extent permitted by law, POROTTA will not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data, goodwill, followers or business opportunity, arising out of or connected with your use of the Service.
Our total aggregate liability arising out of or connected with the Service is limited to the greater of the amount you paid us for the Service in the three months before the event giving rise to the claim, or INR 1,000.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
You agree to indemnify and hold POROTTA harmless from any claim, demand, loss or expense, including reasonable legal fees, arising from the content you send through the Service, your breach of these Terms, or your violation of any law or of Meta's policies.
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if Meta withdraws the access our application depends on. Sections 4, 9, 10, 11, 12 and 15 survive termination.
We may update these Terms from time to time. The "Last updated" date above will change. If a change is material we will make reasonable efforts to notify you. Continuing to use the Service after a change means you accept the updated Terms.
These Terms are governed by the laws of India. The courts at Kannur, Kerala have exclusive jurisdiction over any dispute arising out of them.
Questions about these Terms:
POROTTA
Ktp House, Kt pakkar haji nagar, kakkad, edechovva, Arayalthara, Kannur, Kerala 670005, India
Email: privacy@porotta.app